The Grud Lounge Chair embodies the charm of contemporary design, emphasizing balance in form and visual tranquility. Its silhouette boasts a distinct character and harmonious proportions. The angles of the backrest and seat create a relaxed silhouette, allowing the chair to stand out even when placed alone.
Every angle of the Grud Lounge Chair speaks the same language of form, conveying a sense of calm, neatness, and completeness. Details can be customized to suit your space, making the piece not just an addition, but a true part of your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom come with a 2-year warranty from the date of delivery, including a free replacement service for defects or flaws arising from manufacturing or materials, provided they are inspected and found to be within warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturer or supplier to inspect and replace products for customers.
The warranty does not cover damage resulting from misuse, improper use, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, dents, normal wear and tear, or damage occurring after product delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery status provided by the shipping service provider.
Returns due to change of mind are separate from the product warranty, and the product must meet the specified return conditions.
Custom-made or made-to-order products cannot be returned or refunded due to change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Submitting a return request within 7 days does not guarantee automatic approval. All returns are subject to inspection and must meet specified conditions.
Refunds
After the returned product is received and inspected, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to change of mind, return shipping costs and related expenses may be the responsibility of the customer, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, including photos and videos for inspection.
Customers are advised to record a continuous video from the moment the packaging is opened, inspecting the product, and performing initial basic testing, while retaining all packaging and protective materials until the inspection is complete.
In the event of manufacturing defects or shipping damage for custom-made products, the warranty and problem resolution will still adhere to the above warranty conditions.
