The Luis Designer Lounge Chair is a lounge chair that embodies the charm of contemporary design, emphasizing the balance of form and visual serenity through its distinctive silhouette and harmonious proportions. The angles of the backrest and seat create a relaxed silhouette, allowing the chair to stand out even when placed alone.
Every angle of the Luis Designer Lounge Chair speaks the same design language, providing a sense of calm, neatness, and completeness. Details can be customized to suit your space, ensuring the piece doesn't just sit in a room but truly becomes a part of your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are guaranteed for 2 years from the date of delivery, with a service of free product replacement in cases of damage or defects caused by manufacturing or materials, and after verification that they fall under the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers participating with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damages resulting from improper use, misuse, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear, including damages occurring after product delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of receiving the product if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery status provided by the shipping service provider.
Returns due to change of mind are a separate right from the product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded in cases of change of mind, no longer wanting the product, or not meeting needs, as these products are produced according to the specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to its original condition upon receipt, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Reporting a return request within 7 days does not automatically guarantee approval. All returns are subject to inspection and must comply with the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to change of mind, return shipping costs and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, along with photos and videos for verification.
Customers are advised to record a continuous video from the moment they open the packaging, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still be subject to the warranty conditions mentioned above.
