The Masey dining set is a dining table set that embodies the charm of minimalist design, reducing details to essential lines through a silhouette with personality and balanced proportions. The proportions of the table and seating are thoughtfully harmonized, creating a cohesive overall impression that encourages everyone to spend time together.
The Masey dining set's clean lines allow its form, materials, and surrounding atmosphere to complement each other. Details can be customized to suit your space, ensuring that the piece is not just placed but truly becomes a part of your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom come with a 2-year warranty from the date of delivery, along with a free replacement service in the event of manufacturing defects or flaws, provided they pass inspection and meet the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturer or supplier to inspect and replace products for customers.
The warranty does not cover damage caused by misuse, improper use, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery date provided by the shipping carrier.
Returns due to a change of mind are separate from product warranty and must meet specified return conditions.
Custom-made/made-to-order products cannot be returned or refunded for a change of mind, not wanting the product, or not meeting needs, as these products are produced according to specific dimensions, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to it upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For change-of-mind returns, shipping costs for returning the product and related expenses may be the responsibility of the customer, according to the terms of the order and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to take continuous video footage from the moment they open the packaging, inspect the product, and perform initial basic testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the above warranty conditions.
