The Polaris outdoor dining set is a dining table set that embodies the charm of contemporary design, emphasizing balance in form and visual serenity through a silhouette with character and harmonious proportions. The proportions of the table and seating are designed to relate to each other, creating a cohesive overall image that invites everyone to spend time together.
The character of the Polaris outdoor dining set strikes a perfect balance between tranquility and distinctiveness, enhancing the space without being overly assertive. Details can be customized to suit your space, making the piece not just an addition but a true part of your home.
Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom come with a warranty for 2 years from the date of delivery, along with a free replacement service if defects or flaws are found that are caused by manufacturing or materials, and are verified to be under warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damages caused by improper use, misuse, accidents, unauthorized modification or repair, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear from use, including damages occurring after product delivery.
Natural characteristics or differences in materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery status date from the shipping service provider.
Returns due to change of mind are separate from product warranty and the product must meet specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not mean automatic approval. All returns must undergo inspection and comply with specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to change of mind, return shipping costs and related expenses may be the responsibility of the customer, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for verification.
Customers are advised to take continuous video footage starting from opening the packaging, inspecting the product, and initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the warranty conditions mentioned above.
