The Ronnie Sofa set is a living room furniture collection that captures the allure of contemporary design, emphasizing balance in form and visual serenity. It features silhouettes with distinctive personalities and harmonious proportions. Its thoughtfully designed components work together to create a complete and cohesive seating area.
When placed in a real space, the Ronnie Sofa set's forms help connect surrounding elements, making them appear more intentional and continuous. Details can be customized to suit your space, ensuring that the pieces are not merely placed, but become an integral part of your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are guaranteed for a period of 2 years from the date of delivery, with a service for free replacement in cases of damage or defects caused by manufacturing or materials, and verified to be under warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damages resulting from misuse, improper use, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, dents, or wear and tear from normal use, including damage incurred after product delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of receiving the product if they change their mind, no longer want the product, or if the product does not meet their needs. The receipt date will be based on the shipping status provided by the logistics service provider.
Change-of-mind returns are a separate right from product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as these products are produced according to the specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns must undergo inspection and comply with the specified conditions.
Refunds
After receiving the returned product and inspection, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For change-of-mind returns, the cost of return shipping and related expenses may be the customer's responsibility, according to the terms of the order and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, with a manufacturing defect, or not matching your order, please contact Mulroom as soon as possible with photos and videos for inspection.
Customers are advised to take continuous video footage from the moment of unboxing, inspecting the product, and initial testing, and to retain the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still be subject to the above warranty conditions.
