The Sapporo Armchair is designed for those seeking furniture that goes beyond mere utility. Its contemporary design emphasizes balance in form and visual tranquility, with a distinct personality. The rhythm of the backrest, armrests, and base is harmoniously arranged, creating a clear visual presence without overwhelming the space.
Every aspect of the Sapporo Armchair speaks the same formal language, conveying a sense of serenity, neatness, and completeness. The piece can be customized to align with your actual space and desired style, seamlessly integrating into your home without losing its unique identity.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are covered by a 2-year warranty from the date of delivery, along with a free replacement service for defects or flaws caused by manufacturing or materials, provided that inspection confirms they meet the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by partnering manufacturers or suppliers. Mulroom will coordinate with the relevant manufacturer or supplier to inspect and replace products for customers.
The warranty does not cover damage resulting from misuse, improper use, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, impacts, or normal wear and tear, as well as damage occurring after product delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of receiving the product if they change their mind, no longer want the product, or the product does not meet their needs. The delivery date will be based on the shipping carrier's tracking status.
Returns due to a change of mind are a separate right from product warranty and must meet the specified return conditions.
Custom-made or Made-to-order products cannot be returned or refunded due to a change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the item must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not guarantee automatic approval. All returns are subject to inspection and must comply with the specified conditions.
Refunds
After the returned product is received and inspected, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to a change of mind, the cost of return shipping and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to record continuous video from the moment the packaging is opened, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In the case of custom-made products with manufacturing defects or damage during shipping, the warranty and problem resolution will still be in accordance with the above warranty conditions.
