2-year warranty & free replacement
Products sold through Mulroom are covered by a 2-year warranty from the delivery date, with free replacement for manufacturing or material defects that have been inspected and confirmed to fall within the warranty terms.
Mulroom is a marketplace and does not manufacture furniture directly. Products are sourced from and made by participating manufacturers or suppliers. Mulroom coordinates with the relevant manufacturer or supplier to arrange inspection and replacement.
The warranty does not cover damage caused by improper use, use for an unintended purpose, accidents, unauthorized alterations or repairs, improper cleaning or care, scratches, impacts, normal wear and tear, or damage occurring after delivery.
Natural characteristics or variations in materials, including wood grain, colour, texture and surface finish, are not manufacturing defects.
7-day change-of-mind returns
You may request a return within 7 days of receiving your item if you change your mind, no longer want it, or it does not meet your needs. The receipt date is based on the delivery status recorded by the delivery provider.
Change-of-mind returns are separate from the product warranty, and the item must meet the applicable return conditions.
Custom-made and made-to-order products cannot be returned or refunded because you change your mind, no longer want them, or they do not meet your needs. These items are produced according to the size, colour, materials, design or other specifications you select or confirm.
Other eligible items must be in their original or near-original condition as received, with no scratches, stains, damage or signs of use. They must not have been altered, cut, drilled or repaired.
Requesting a return within 7 days does not guarantee approval. All returns are subject to inspection and the applicable conditions.
Refunds
After a returned item has been received and inspected, Mulroom will process an approved refund within 15 business days.
The time it takes for funds to reach your bank account or card may vary by bank or payment provider.
For change-of-mind returns, return shipping and related costs may be the customer's responsibility, depending on the order terms and product type.
Damaged or defective items
If your item arrives damaged in transit, has a manufacturing defect, or does not match your order, please contact Mulroom as soon as possible with photos and video for assessment.
We recommend recording a continuous video while opening the packaging, inspecting the item and trying it for the first time. Keep the packaging and protective materials until the assessment is complete.
Custom-made items with manufacturing defects or transit damage remain eligible for assessment and resolution under the warranty terms above.
Read the full returns & cancellation policy
