Billy pet bed brings clarity to a space through the form of the bed, with a contemporary design that emphasizes the balance of form and visual tranquility, appearing deliberate from every angle. The proportions of the headboard and base anchor the bedroom, creating a serene and private atmosphere.
The detailed simplicity allows the Billy pet bed to easily blend with existing furniture while maintaining its own identity. Details can be customized to suit your space and taste, making this piece feel like it was designed specifically for your home.
Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are warranted for 2 years from the date of delivery, with a service of free replacement in case of defects or flaws due to manufacturing or materials, and upon verification that they fall under the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturer or supplier to inspect and replace products for customers.
The warranty does not cover damage resulting from misuse, improper use, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of receipt if they change their mind, no longer want the product, or the product does not meet their needs, based on the delivery date indicated by the shipping service provider.
Returns due to a change of mind are separate from product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for a change of mind, not wanting the product, or not meeting needs, as these products are produced according to specific dimensions, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the item must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying us of a return request within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After the returned product is received and inspected, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to reach the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to a change of mind, the cost of return shipping and related expenses may be the customer's responsibility, depending on the order terms and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for verification.
Customers are advised to record a continuous video from the moment they open the packaging, inspect the product, and perform initial basic testing, and to keep all packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the warranty conditions mentioned above.
