The Bilo Three Seater Sofa brings clarity to a space through its form, a three-seater sofa with a contemporary design that emphasizes the balance of shape and visual tranquility, appearing intentional from every angle. Its elongated proportions anchor the living room and create an inviting, orderly overall impression. Italian leather upholstery highlights the clean lines and mass of the piece.
The details of the Bilo Three Seater Sofa are kept in harmony, making the piece interesting both up close and as a whole. It can be customized to suit your space and taste, making it feel specifically designed for your home.
Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are covered by a 2-year warranty from the date of delivery, with free product replacement in cases of damage or defects caused by manufacturing or materials, and verified to be under warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by suppliers or manufacturers partnered with Mulroom. Mulroom will coordinate with the relevant suppliers or manufacturers to inspect and replace products for customers.
The warranty does not cover damage caused by improper use, misuse, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear, as well as damage occurring after product delivery.
Natural variations or differences in materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery date provided by the shipping service.
Change-of-mind returns are separate from product warranties, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to the specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Requesting a return within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For change-of-mind returns, return shipping costs and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive an item damaged during shipping, a product with manufacturing defects, or an incorrect item, please contact Mulroom as soon as possible, providing photos and videos for verification.
Customers are advised to take continuous video footage from the moment they open the packaging, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the warranty conditions mentioned above.
