Daisy Highback Sofa is a modular sofa for those who are looking for furniture that offers more than just functionality. It features a contemporary design that emphasizes the balance of form and visual serenity, along with a recognizable character. The modular shape creates a modern rhythm and allows for arrangements that suit the actual space.
The lines of the Daisy Highback Sofa are not extravagant, allowing the form, materials, and surrounding atmosphere to complement each other. The piece can be customized to match the actual space and your desired style, thus blending seamlessly with your home without losing its unique identity.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are warranted for a period of 2 years from the date of delivery, with a service for free replacement in cases of damage or defects caused by manufacturing or materials, and after verification that it falls under the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by participating manufacturers or suppliers with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damages caused by improper use, misuse, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, dents, or normal wear and tear, including damages occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or the product does not meet their needs, based on the delivery date status provided by the shipping service provider.
Returns due to change of mind are a separate right from the product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as the product has been manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to its original condition when received, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After receiving the returned product and inspection, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to change of mind, shipping costs for returns and associated expenses may be the customer's responsibility, depending on the terms of the order and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, with manufacturing defects, or not matching your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to record a continuous video from the moment the package is opened, inspecting the product, and performing initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still be subject to the warranty conditions mentioned above.
