The Dalia ottoman conveys the charm of contemporary design, emphasizing the balance of form and visual tranquility through a silhouette with personality and well-proportioned lines. Its low profile and compact mass add rhythm to any sitting area without overshadowing main furniture pieces.
The Dalia ottoman's clean lines allow its form, materials, and surrounding ambiance to complement each other. Details can be customized to suit your space, making the piece not just an addition, but a true part of your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are covered by a 2-year warranty from the date of delivery, including a free replacement service for defects or flaws caused by manufacturing or materials, subject to inspection and verification under warranty terms.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by participating manufacturers or suppliers. Mulroom will coordinate with the relevant manufacturer or supplier to inspect and replace products for customers.
The warranty does not cover damage resulting from misuse, incorrect application, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery date provided by the shipping carrier.
Change-of-mind returns are separate from product warranty and the product must meet specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded due to a change of mind, no longer wanting the product, or not meeting needs, as these products are manufactured according to specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the item must be in its original or near-original condition upon receipt, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Requesting a return within 7 days does not guarantee automatic approval. All returns are subject to inspection and must comply with specified conditions.
Refunds
Once the returned item is received and inspected, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For change-of-mind returns, return shipping costs and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a manufacturing defect, or an item that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to take a continuous video from the moment the package is opened, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still be subject to the warranty terms mentioned above.
