Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are warranted for a period of 2 years from the date of delivery, with a service for free replacement in cases of damage or defects caused by manufacturing or materials, and after inspection confirming it falls under the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturer or supplier to inspect and replace the product for the customer.
The warranty does not cover damage resulting from improper use, misuse, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, impacts, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or differences in materials such as wood grain, color, texture, or surface are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of receiving the product if they change their mind, no longer want the product, or the product does not meet their needs, based on the delivery status date provided by the shipping service provider.
Returns due to change of mind are separate from product warranty and the product must meet the specified return conditions.
Custom-made/Made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as the product is manufactured according to specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns must be inspected and meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to change of mind, the cost of return shipping and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product that is damaged during shipping, has manufacturing defects, or does not match the order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to take a continuous video from the moment the packaging is opened, inspect the product, and perform initial testing, and keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still be in accordance with the above warranty conditions.
Read the full returns & cancellation policy
