The Jacob Designer Feather Sofa is a 3-seater sofa for those seeking furniture that offers more than just functionality. With a contemporary design that emphasizes a balance of form and visual serenity, it boasts a memorable personality. Its elongated proportions anchor the living room and create an inviting, organized overall impression.
The Jacob Designer Feather Sofa’s character strikes a perfect balance between serenity and distinctiveness, effortlessly elevating any space. This piece can be customized to fit your specific space and desired style, allowing it to harmonize with your home without losing its unique identity.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are covered by a 2-year warranty from the date of delivery, along with a free replacement service for defects or flaws caused by manufacturing or materials, subject to inspection and confirmation that they meet the warranty conditions.
Mulroom is a Marketplace and not a direct manufacturer of furniture. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will act as a liaison with the relevant manufacturer or supplier to facilitate inspection and replacement for the customer.
The warranty does not cover damage resulting from improper use, misuse, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of receipt if they change their mind, no longer want the item, or if the item does not meet their needs. The date of receipt is based on the delivery status provided by the shipping service provider.
Change-of-mind returns are separate from the product warranty, and the item must meet the specified return conditions.
Custom-made / Made-to-order items cannot be returned or refunded for change of mind, not wanting the item, or not meeting needs, as these items are produced according to the specific size, color, material, design, or details chosen or confirmed by the customer.
For general items that are eligible for return, the item must be in its original condition or close to it upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
Upon receipt and inspection of the returned item, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the refund to appear in the customer's bank account or card may vary depending on the bank or payment service provider.
For change-of-mind returns, shipping costs for returning the item and related expenses may be the responsibility of the customer, depending on the order conditions and product type.
Damaged or Defective Items
If you receive an item that is damaged during transit, has manufacturing defects, or does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to record a continuous video from the moment they open the packaging, inspect the item, and perform initial testing. Please also retain the packaging and protective materials until the inspection is complete.
In cases where custom-made items have manufacturing defects or are damaged during transit, the warranty and problem resolution will still adhere to the warranty conditions mentioned above.
