The Jenson 3-seater sofa is a 3-seater sofa that conveys the charm of contemporary design, emphasizing the balance of form and visual serenity through a silhouette with personality and harmonious proportions. Its elongated proportions anchor the living room and create an inviting, organized overall impression.
The lines of the Jenson 3-seater sofa are not ostentatious, allowing the shape, material, and surrounding atmosphere to complement each other. Details can be customized to suit your space, making the piece not just an addition, but a true part of your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are warranted for a period of 2 years from the date of delivery, with a free replacement service in the event of damage or defects caused by manufacturing or materials, and verified to be under warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damage caused by misuse, improper use, accidents, unauthorized alteration or repair, improper cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of receiving the product if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery status provided by the shipping service provider.
Returns due to change of mind are separate from the product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to its original condition when received, without scratches, stains, damage, or signs of use, and must not have been altered, cut, drilled, or repaired.
Requesting a return within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to change of mind, the cost of return shipping and related expenses may be the responsibility of the customer, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, with manufacturing defects, or that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to record a continuous video from the moment they open the packaging, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In the event of custom-made products having manufacturing defects or being damaged during shipping, the warranty and problem resolution will still be in accordance with the warranty conditions above.
