The Kochi sofa is a condominium sofa that embodies the charm of simple, airy, and natural Scandinavian design through its distinctive silhouette and well-proportioned dimensions. Its compact size helps maintain the openness of the room while still providing a clear personality. Woven details add rhythm and texture, softening the defined structure and making it appear more natural.
When placed in a real space, the Kochi sofa's form helps connect surrounding elements, making the arrangement appear more intentional and cohesive. Details can be customized to suit your space, ensuring that the piece isn't just placed but truly becomes a part of your home.
Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom come with a 2-year warranty from the date of delivery, along with a free replacement service for defects or flaws caused by manufacturing or materials, provided that the issue is verified to be covered under the warranty terms.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will act as a coordinator with the relevant manufacturers or suppliers to facilitate inspection and product replacement for customers.
The warranty does not cover damage resulting from improper use, misuse, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, dents, normal wear and tear, or damage occurring after product delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of product receipt if they change their mind, no longer want the item, or if the item does not meet their needs, based on the delivery date indicated by the shipping service provider.
Change-of-mind returns are separate from product warranty and the product must meet specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded due to a change of mind, not wanting the item, or it not meeting needs, as these products are manufactured according to the specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to its original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For change-of-mind returns, the cost of return shipping and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive an item damaged during shipping, a product with a manufacturing defect, or an item that does not match your order, please contact Mulroom as soon as possible, including photos and videos for inspection.
It is recommended that customers record a continuous video from the moment they open the packaging, inspect the product, and perform initial basic checks. Please keep the packaging and protective materials until the inspection is complete.
In the case of custom-made products with manufacturing defects or damage during shipping, the warranty and problem resolution will still be subject to the above warranty conditions.
