The Lisbon Ottoman brings clarity to a space through its form, featuring a Bauhaus design that emphasizes geometry, proportion, and structural clarity, appearing intentional from every angle. Its low profile and compact mass add rhythm to seating areas without overshadowing the main furniture. The neat upholstery pattern highlights the ottoman's mass and shadows, giving it a sleek, sophisticated look.
The details of the Lisbon Ottoman are kept consistent, making the piece interesting both up close and as part of the overall view. It can be customized to suit your space and taste, making it feel as if it were designed specifically for your home.
Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are covered by a warranty for 2 years from the date of delivery, along with a free replacement service in cases of damage or defects caused by manufacturing or materials, provided they are verified to meet the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers participating with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damage resulting from misuse, improper use, accidents, unauthorized modification or repair, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery date indicated by the shipping service provider.
Returns due to a change of mind are a separate right from the product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded due to a change of mind, not wanting the product, or the product not meeting needs, as these items are produced according to specific dimensions, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Requesting a return within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to a change of mind, shipping costs for the return and associated expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, with a manufacturing defect, or if the product does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to record a continuous video from the moment they open the packaging, inspect the product, and perform initial checks, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the warranty conditions mentioned above.
