The Lisbon Three Seater Sofa is a 3-seater sofa for those seeking furniture that offers more than just functionality. With a sharp, sleek modern design, it confidently fits into contemporary spaces, providing a memorable character. Its elongated proportions anchor the living room and create an inviting, orderly overall impression.
The Lisbon Three Seater Sofa's character perfectly balances calm and distinction, elevating the space without over-exertion. This piece can be customized in detail to match your actual space and desired style, allowing it to blend seamlessly with your home without losing its unique identity.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom come with a warranty for 2 years from the date of delivery, along with a free replacement service for defects or flaws caused by manufacturing or materials, provided they pass inspection and meet the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by participating manufacturers or suppliers. Mulroom will coordinate with the relevant manufacturer or supplier to inspect and replace products for customers.
The warranty does not cover damage caused by misuse, improper use, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, dents, normal wear and tear, or damage occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface finishes, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of receiving the product if they change their mind, no longer want the product, or if the product does not meet their needs. The date of receipt will be based on the shipping status provided by the delivery service provider.
Returns due to change of mind are separate from product warranty and must meet the specified return conditions.
Custom-made/Made-to-order products cannot be returned or refunded due to a change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the item must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After receiving the returned product and inspection, if the return is approved, Mulroom will process a refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to change of mind, shipping costs for returning the product and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to continuously video record from the moment they open the packaging, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the warranty conditions mentioned above.
