The Lisbon Two-Seater elevates the sofa to a focal point with its sharp, clean, modern design that confidently fits into contemporary spaces, emphasizing lines and the negative space around its form. The relationship between the backrest, seat, and base creates a distinct silhouette, naturally making the sofa the centerpiece of the room.
Overall, the Lisbon Two-Seater has just the right visual weight, a prominent piece that adds sophistication to a space without feeling crowded. You can customize the details to match your home's ambiance, ensuring the piece reflects your personality and fits perfectly with your style.
Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are guaranteed for 2 years from the date of delivery, with a service for free product replacement in case of defects or flaws caused by manufacturing or materials, and verified to be under warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will act as a coordinator with the relevant manufacturers or suppliers to investigate and replace products for customers.
The warranty does not cover damages resulting from misuse, improper use, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, impacts, or normal wear and tear, including damages occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or the product does not meet their needs, based on the delivery date provided by the shipping service provider.
Returns due to a change of mind are separate from the product warranty, and the product must meet the specified return conditions.
Custom-made or Made-to-order products cannot be returned or refunded due to a change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to it when received, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns must undergo inspection and meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to a change of mind, the cost of return shipping and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for verification.
Customers are advised to continuously record a video from the moment they open the packaging, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still be subject to the warranty conditions mentioned above.
