Liz sofa is a 3-seater sofa that conveys the charm of contemporary design, emphasizing balance of form and visual tranquility through a distinctive silhouette and well-proportioned lines. The elongated proportions serve as a focal point for the living room, creating an inviting and organized overall impression.
When placed in a real space, the Liz sofa’s form helps connect surrounding elements, making them appear more intentional and continuous. Details can be adjusted to suit your space, ensuring the piece is not just placed but truly becomes a part of your home.
Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom come with a warranty for 2 years from the date of delivery, along with a service for free product replacement in case of defects or flaws due to manufacturing or materials, subject to inspection and verification under warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by partnering manufacturers or suppliers. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damage caused by misuse, improper use, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or if the product does not meet their needs. The date of receipt will be based on the delivery status provided by the shipping service provider.
Change-of-mind returns are a separate right from product warranty, and the product must meet specified return conditions.
Custom-made/made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to it upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not guarantee automatic approval. All returns are subject to inspection and must comply with specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For change-of-mind returns, shipping costs for returning the product and related expenses may be the responsibility of the customer, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
We recommend customers record a continuous video from the moment they open the packaging, inspect the product, and perform initial testing, keeping the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the above warranty conditions.
