The Lois dining table embodies the charm of minimalist design, reducing details to essential lines, creating a silhouette with character and perfectly balanced proportions. The tabletop and base are proportioned to form a cohesive element, distinctly anchoring the dining room.
The balanced rhythm of the Lois dining table helps organize the visual space and makes the area more inviting. Details can be customized to suit your space, ensuring the piece isn't just placed but becomes an integral part of your home.
Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are guaranteed for 2 years from the date of delivery, with a service of free product replacement in cases of defects or flaws due to manufacturing or materials, and upon verification that the issue falls within the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and produced by manufacturers or suppliers participating with Mulroom. Mulroom will act as a liaison with the relevant manufacturers or suppliers to proceed with inspection and product replacement for customers.
The warranty does not cover damages resulting from improper use, misuse, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, impacts, or normal wear and tear, including damages occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or the product does not meet their needs, based on the delivery date indicated by the shipping service provider.
Returns due to change of mind are a separate right from the product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to its original condition upon receipt, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After receiving the returned product and inspection, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to be credited to the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to change of mind, return shipping costs and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match the order, please contact Mulroom as soon as possible, attaching photos and videos for verification.
Customers are advised to take continuous video footage from the start of unpacking, product inspection, and initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still be subject to the warranty conditions stated above.
