Moris lounge set elevates the living room furniture ensemble to a focal point with a contemporary design emphasizing balance of form and visual serenity, prioritizing lines and the space surrounding shapes. Interacting elements create a complete and flowing seating area.
The details of the Moris lounge set maintain a consistent rhythm, making the pieces interesting both up close and as a whole. You can adjust the details to match your home's ambiance, ensuring the pieces reflect your personality and seamlessly fit your style.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are guaranteed for 2 years from the date of delivery, with a free replacement service in case of damage or defects caused by manufacturing or materials, and subject to verification that they fall under the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by a producer or supplier partnered with Mulroom. Mulroom will coordinate with the relevant producer or supplier to inspect and replace the product for the customer.
The warranty does not cover damage caused by misuse, improper use, accidents, unauthorized alteration or repair, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear from use, as well as damage occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery date indicated by the shipping service provider.
Returns due to a change of mind are a separate right from the product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded due to a change of mind, no longer wanting the product, or not meeting needs, as the products are manufactured according to the specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to its original condition upon receipt, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After the returned product is received and inspected, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to be credited to the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to a change of mind, shipping costs for returning the product and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with a manufacturing defect, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for verification.
It is recommended that customers record continuous video from the moment they open the packaging, inspect the product, and perform initial testing, and keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still be subject to the above warranty conditions.
