The Narvik Lounge Chair embodies the charm of contemporary design, emphasizing a balance of form and visual tranquility through its distinct silhouette and well-proportioned lines. The angle of the backrest and seat creates a relaxed silhouette, allowing the chair to stand out even when placed alone.
When the Narvik Lounge Chair is placed in an actual space, its form helps to connect the surrounding elements, making them appear more intentional and cohesive. Details can be customized to suit your space, ensuring the piece is not just placed, but truly becomes a part of your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are guaranteed for a period of 2 years from the date of delivery, with free product replacement service in the event of damage or defects caused by manufacturing or materials, and verified to be under warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by a manufacturer or supplier collaborating with Mulroom. Mulroom will coordinate with the relevant manufacturer or supplier to inspect and replace products for customers.
The warranty does not cover damage caused by misuse, improper use, accidents, unauthorized modification or repair, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or differences in materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or the product does not meet their needs, based on the delivery date provided by the shipping service provider.
Returns due to change of mind are separate from product warranty, and the product must meet specified return conditions.
Custom-made/Made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as these products are produced according to specific dimensions, colors, materials, designs, or details selected or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Requesting a return within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet specified conditions.
Refunds
After the returned product is received and inspected, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to be credited to the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to change of mind, return shipping costs and related expenses may be the responsibility of the customer, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for verification.
Customers are advised to take continuous video from the start of unboxing, inspecting the product, and initial testing, and to keep the packaging and protective materials until the inspection is complete.
In the case of custom-made products with manufacturing defects or damage during shipping, the warranty and problem resolution will still be in accordance with the warranty conditions mentioned above.
