Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom come with a 2-year warranty from the date of delivery, along with a free replacement service for defects or flaws caused by manufacturing or materials, subject to inspection and verification under warranty terms.
Mulroom is a Marketplace and does not directly manufacture furniture. Each product is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damages resulting from misuse, improper use, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, dents, or normal wear and tear, including damages occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of receipt if they change their mind, no longer want the product, or the product does not meet their needs, based on the delivery date provided by the shipping carrier.
Returns due to change of mind are separate from product warranty and require the product to meet specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific dimensions, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that are eligible for return, the product must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not guarantee automatic approval. All returns are subject to inspection and must comply with specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to change of mind, return shipping costs and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, including photos and videos for inspection.
Customers are advised to record a continuous video from the moment the packaging is opened, inspecting the product, and performing initial basic usage tests. Please retain the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and resolution will still adhere to the warranty terms mentioned above.
Read the full returns & cancellation policy
