Ori Chair is a dining chair that embodies the charm of minimalist design, stripping away unnecessary details to leave only essential lines. It features a silhouette with distinct character and harmonious proportions. Its compact size and the open space around the frame ensure that multiple chairs can be arranged without making the dining area feel cluttered or unbalanced.
Every angle of the Ori Chair speaks the same design language, creating a sense of calm, neatness, and completeness. Details can be customized to suit your space, ensuring that the piece doesn't just sit in your home but truly becomes a part of it.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom come with a warranty for 2 years from the delivery date, along with a service for free product replacement in cases of defects or flaws due to manufacturing or materials, provided they pass inspection under warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by a partner manufacturer or supplier. Mulroom will act as a coordinator with the relevant manufacturer or supplier to process inspections and product replacements for customers.
The warranty does not cover damage resulting from improper use, misuse, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery date provided by the shipping service provider.
Change-of-mind returns are a separate right from product warranty, and the product must meet specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded due to a change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to it upon receipt, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For change-of-mind returns, the cost of return shipping and related expenses may be the responsibility of the customer, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for verification.
Customers are advised to take continuous video footage from the moment they open the packaging, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the warranty conditions mentioned above.
