Robyn sofa brings clarity to a space through its sculptural form, with a contemporary design that emphasizes the balance of shapes and visual serenity, appearing intentional from every angle. The relationship between the backrest, seat, and base creates a distinct silhouette, allowing the sofa to naturally become the focal point of the room.
Its detailed simplicity allows the Robyn sofa to easily integrate with existing furniture while maintaining its own identity. Details can be customized to suit your space and taste, making this piece feel as though it was designed specifically for your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are guaranteed for a period of 2 years from the date of delivery, with a service for free product replacement in cases of manufacturing defects or flaws, subject to inspection and verification that the issue falls under the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by partnering manufacturers or suppliers. Mulroom will act as a coordinator with the relevant manufacturers or suppliers to facilitate inspection and product replacement for customers.
The warranty does not cover damage caused by improper use, misuse, accidents, unauthorized modification or repair, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery status provided by the shipping service provider.
Change-of-mind returns are a separate right from product warranty, and the product must meet the specified return conditions.
Custom-made or Made-to-order products cannot be returned or refunded for change-of-mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the item must be in its original condition or as close to the original condition as when received, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns must undergo inspection and meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment service provider.
For change-of-mind returns, shipping costs for returning the product and related expenses may be the responsibility of the customer, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for verification.
Customers are advised to take a continuous video from the moment the packaging is opened, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the warranty conditions mentioned above.
