The Rotterdam sofa is a 2-seater sofa for those looking for furniture that offers more than just functionality. With its minimalist design, stripped down to essential lines and a recognizable personality, the balanced backrest and seat create a warm seating area without making the space feel crowded.
The Rotterdam sofa's personality strikes a perfect balance between calm and distinctive, subtly enhancing the space. The piece can be customized to fit your actual space and desired style, blending seamlessly with your home without losing its unique identity.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom come with a 2-year warranty from the date of delivery, along with a free replacement service in case of damage or defects caused by manufacturing or materials, and verified to be under warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damage caused by misuse, improper use, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or if the product does not meet their needs. The date of receipt is based on the delivery status provided by the shipping service provider.
Returns due to change of mind are separate from the product warranty, and the product must meet the specified return conditions.
Custom-made/Made-to-order products cannot be returned or refunded due to change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been altered, cut, drilled, or repaired.
Notifying a return request within 7 days does not guarantee automatic approval. All returns must be inspected and meet the specified conditions.
Refunds
After the returned product is received and inspected, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to be credited to the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to change of mind, the cost of return shipping and related expenses may be the customer's responsibility, according to the order conditions and product type.
Damaged or Defective Items
If you receive an item damaged during shipping, a product with manufacturing defects, or an item that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
We recommend customers record a continuous video from the moment they open the packaging, inspect the product, and perform initial testing, and retain all packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still be in accordance with the warranty terms above.
