Saso sofa brings clarity to a space through the form of a modular sofa, featuring a sharp, clean, modern design that confidently fits into contemporary settings and appears intentionally designed from every angle. Its modular form creates a contemporary rhythm and allows for arrangements that suit the actual space. Woven details add rhythm and texture, softening the distinct structure and making it feel natural.
The Saso sofa makes a strong first impression while remaining subtle enough to blend seamlessly with the overall room. It can be customized to fit your space and taste, making it feel like it was designed specifically for your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are covered by a 2-year warranty from the date of delivery, with a free replacement service for defects or flaws caused by manufacturing or materials, subject to inspection and approval under warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by a partner manufacturer or supplier. Mulroom will coordinate with the relevant manufacturer or supplier to inspect and replace the product for the customer.
The warranty does not cover damage resulting from improper use, misuse, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, impacts, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery date provided by the shipping service provider.
Returns due to a change of mind are a separate right from the product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for a change of mind, not wanting the product, or if it does not meet needs, as these products are produced according to specific dimensions, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to a change of mind, shipping costs for returning the product and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to continuously record video from the moment the packaging is opened, inspect the product, and perform initial testing, and to retain the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and resolution will still adhere to the warranty conditions mentioned above.
