The Series-2 sofa is designed for condo living, appealing to those who seek furniture that goes beyond mere functionality. With a minimalist design that pares back details to essential lines, it possesses a distinctive personality. Its compact proportions maintain a sense of airiness in the room, while also creating a clear silhouette. The woven details add rhythm and texture, softening the defined structure and making it appear more natural.
The balanced rhythm of the Series-2 sofa helps to organize the visual space and makes the area more inviting for living. The piece can be customized to fit your specific space and desired style, allowing it to blend seamlessly into your home without losing its unique character.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are covered by a warranty for 2 years from the date of delivery, along with a free replacement service for any manufacturing defects or flaws found upon inspection, provided they fall under the warranty conditions.
Mulroom is a Marketplace and does not directly manufacture furniture. Each item is sourced and produced by manufacturers or suppliers in partnership with Mulroom. Mulroom will act as a coordinator with the relevant manufacturer or supplier to inspect and replace products for customers.
The warranty does not cover damage caused by misuse, improper use, accidents, unauthorized modification or repair, incorrect cleaning or maintenance, scratches, impacts, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery status provided by the shipping service provider.
Returns due to change of mind are a separate right from the product warranty, and the product must meet the specified return conditions.
Custom-made or made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as these products are produced according to the specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to reach the customer's bank account or card may vary depending on the bank or payment provider.
For change-of-mind returns, the cost of return shipping and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to record a continuous video from the moment the package is opened, inspecting the product and performing initial tests, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and resolution will still adhere to the warranty conditions mentioned above.
