The Skive Wingback Lounge Chair & Ottoman brings clarity to a space through its form, offering a contemporary design that emphasizes balance and visual tranquility, thoughtfully conceived from every angle. The silhouettes of the chair and ottoman are designed to complement each other, appearing complete both when paired and viewed from various perspectives. The high back and embracing side lines create an elegant silhouette and a clear focal point.
The overall impression of the Skive Wingback Lounge Chair & Ottoman is perfectly weighted, a prominent piece that adds sophistication to a space without feeling crowded. Details can be customized to suit your space and taste, making this piece feel as if it were designed specifically for your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are warranted for 2 years from the date of delivery, with a free replacement service for defects or flaws due to manufacturing or materials, subject to verification that the issue falls under the warranty conditions.
Mulroom is a Marketplace and does not directly manufacture furniture. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damage resulting from misuse, improper use, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery status provided by the shipping service.
Returns due to change of mind are separate from the product warranty, and the product must meet the specified return conditions.
Custom-made/made-to-order products cannot be returned or refunded for change of mind, no longer wanting the product, or not meeting needs, as these products are manufactured according to specific dimensions, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to it upon receipt, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Requesting a return within 7 days does not automatically guarantee approval. All returns must undergo inspection and comply with specified conditions.
Refunds
After the returned product is received and inspected, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or on their card may vary depending on the bank or payment provider.
For change-of-mind returns, the cost of return shipping and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive products damaged during shipping, products with manufacturing defects, or products that do not match your order, please contact Mulroom as soon as possible, attaching photos and videos for verification.
Customers are advised to record a continuous video from the moment they open the packaging, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In the event that custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the warranty conditions mentioned above.
