Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are covered by a warranty for a period of 2 years from the date of delivery, along with a service for free product replacement in cases of damage or defects caused by manufacturing or materials, and after verification that they fall under the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will act as a coordinator with the relevant manufacturers or suppliers to process inspections and product replacements for customers.
The warranty does not cover damage resulting from improper use, misuse, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, dents, or normal wear and tear from use, as well as damage occurring after product delivery.
Natural variations or differences in materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or if the product does not meet their needs. The date of receipt is based on the delivery status provided by the shipping service provider.
Returns due to change of mind are a separate right from product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the item must be in its original condition or close to it when received, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to change of mind, shipping costs for the return and associated expenses may be the customer's responsibility, according to the terms of the order and product type.
Damaged or Defective Items
If you receive an item damaged during shipping, a product with manufacturing defects, or an item that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for verification.
Customers are advised to record a continuous video from the moment they open the packaging, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still be subject to the warranty conditions mentioned above.
Read the full returns & cancellation policy
