Srinagar bench is a bench that conveys the charm of contemporary design, emphasizing the balance of form and visual tranquility, through a silhouette with character and harmonious proportions. The distinct horizontal lines and open form provide seating while maintaining an airy feel in the space.
Every angle of the Srinagar bench speaks the same design language, providing a sense of calm, neatness, and completeness. Details can be customized to suit your space, making the piece not just placed but truly integrated into your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are warranted for a period of 2 years from the date of delivery, with a free replacement service in case of defects or flaws due to manufacturing or materials, and verified to be under warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damage caused by misuse, improper use, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations in materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery status date provided by the shipping service provider.
Returns due to change of mind are separate from product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for change of mind, no longer wanting the product, or not meeting needs, as these products are manufactured according to the specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to its original condition upon receipt, with no scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After receiving the returned product and inspection, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to appear in the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to change of mind, return shipping costs and related expenses may be the responsibility of the customer, depending on the terms of the order and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, along with photos and videos for inspection.
Customers are advised to take continuous video from the moment they open the packaging, inspect the product, and perform initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the above warranty conditions.
