The Stockholm Wingback Lounge Chair & Ottoman is a chair and ottoman set for those seeking furniture that goes beyond mere functionality. With its warm, airy, and timelessly proportioned Mid-Century design, it boasts a recognizable personality. The silhouettes of the chair and ottoman are designed to complement each other, appearing complete both when paired and viewed from multiple angles. The high backrest and embracing side lines create an elegant silhouette and a clear focal point.
The personality of the Stockholm Wingback Lounge Chair & Ottoman strikes the perfect balance between serenity and distinctiveness, elevating any space without trying too hard. The piece allows for customization to align with your actual space and desired style, ensuring it blends seamlessly into your home without losing its unique character.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are covered by a 2-year warranty from the date of delivery, along with a free replacement service in the event of damage or defects caused by manufacturing or materials, and verified to be within the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers participating with Mulroom. Mulroom will act as a coordinator with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damage resulting from misuse, improper use, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or the product does not meet their needs, based on the delivery date indicated by the shipping service provider.
Returns due to a change of mind are a right separate from the product warranty, and the product must meet the specified return conditions.
Custom-made/made-to-order products cannot be returned or refunded due to a change of mind, not wanting the product, or not meeting needs, as these products are produced according to the specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to its original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return within 7 days does not automatically guarantee approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After the returned product is received and inspected, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to a change of mind, the cost of return shipping and related expenses may be the customer's responsibility, according to the terms of the order and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, along with photos and videos for inspection.
Customers are advised to take continuous video from the moment the packaging is opened, inspect the product, and perform initial testing, and keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still be subject to the above warranty conditions.
