Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are covered by a warranty for 2 years from the date of delivery, along with a free replacement service in case of defects or flaws caused by manufacturing or materials, provided they pass inspection and meet the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturer or supplier to inspect and replace the product for the customer.
The warranty does not cover damage resulting from misuse, improper use, accidents, unauthorized modifications or repairs, incorrect cleaning or maintenance, scratches, impacts, or normal wear and tear, including damage occurring after product delivery.
Natural variations or differences in material, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or if the product does not meet their needs. The receipt date is based on the delivery status provided by the shipping service provider.
Returns due to change of mind are separate from the product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific size, color, material, design, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not guarantee automatic approval. All returns must be inspected and meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to change of mind, shipping costs for returning the product and related expenses may be the responsibility of the customer, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to take continuous video from the moment of opening the packaging, inspecting the product, and initial testing, and to keep the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the above warranty conditions.
Read the full returns & cancellation policy
