Shipping policy

Production, delivery and installation

Updated November 5, 2026.

Mulroom is an online furniture marketplace coordinating orders with independent manufacturers. Manufacturing, storage, transport and installation are carried out by the relevant independent providers.

1. Production

Many products are made to order. Production time depends on dimensions, materials, manufacturer availability and quality checks. Stated periods are estimates unless expressly confirmed as binding deadlines. Check the production estimate on the product page and confirm any order-specific requirements with Mulroom.

2. Delivery arrangements

When furniture is ready, Mulroom may coordinate with carriers or installers to arrange delivery. An initial proposed date is not a confirmed appointment until expressly confirmed. Scheduling can be affected by manufacturer and carrier availability, weather, routes and access restrictions at the destination.

3. Independent providers

Transport, moving and installation may be performed by independent providers. Mulroom coordinates with those providers and may check relevant records or evidence if a problem occurs.

4. Delays

Production, materials, quality checks, weather, flooding or provider limitations may cause delays. Mulroom may coordinate for updates and share confirmed information. A delay beyond an estimate does not automatically entitle a customer to additional compensation.

5. Preparing for delivery

Provide an accurate address and tell us in advance about lifts, stairs, corridors and building restrictions. If delivery cannot be completed because of incorrect information or lack of access, another delivery date may be needed.

6. Checking your furniture

Inspect furniture upon receipt. Report damage, incorrect items or missing parts to Mulroom with the relevant evidence.

Delivery area and handling fees

Delivery is available within Thailand only. We do not offer international delivery.

Destination	Delivery handling fee
Bangkok: order below ฿30,000	฿1,000
Bangkok: order of ฿30,000 or more	Free
Surrounding provinces, according to the saved delivery zones	฿2,000
Nearby provinces, according to the saved delivery zones	฿3,000
Central-distance provinces, according to the saved delivery zones	฿4,000
Northern and northeastern provinces	฿5,000
Southern provinces including Phuket, mainland areas within the zone	฿6,000
Island destinations	฿8,000

Province grouping follows the store's delivery zones. Check the fee for your address at checkout. For islands or locations with access restrictions, contact LINE @mulroom before ordering.