The Bilo Two Seater Sofa is a two-seater sofa that embodies the charm of minimalist design, reducing details to essential lines and featuring a silhouette with a distinct personality and well-balanced proportions. The balanced backrest and seat create a cozy seating area without making the space feel cramped. The Italian leather upholstery emphasizes the curves and mass of the piece, giving it a sleek appearance.
When the Bilo Two Seater Sofa is placed in a real space, its form helps to intentionally and cohesively connect the surrounding elements. Details can be customized to suit your space, ensuring that the piece is not merely placed but truly becomes a part of your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are warranted for a period of 2 years from the date of delivery, with a service of free replacement in cases of damage or defects caused by manufacturing or materials, and after verification that they fall under the warranty conditions.
Mulroom is a Marketplace and does not directly manufacture furniture. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturer or supplier to inspect and replace the product for the customer.
The warranty does not cover damage caused by misuse, improper use, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, impacts, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or variations of materials, such as wood grain, color, texture, or surface, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery date provided by the shipping service provider.
Returns due to a change of mind are separate from product warranty and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded in cases of change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns must undergo inspection and comply with the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to be credited to the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to a change of mind, shipping costs for returning the product and associated expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, along with photos and videos for inspection.
Customers are advised to record a continuous video from the moment of unboxing, inspecting the product, and initial testing, and to keep the packaging and protective materials until the inspection is complete.
In the case of custom-made products with manufacturing defects or damage from shipping, the warranty and problem resolution will still adhere to the warranty conditions mentioned above.
