The Hamilton bed embodies the charm of minimalist design, reducing details to essential lines through a silhouette with a distinct personality and balanced proportions. The headboard and base create an anchor for the bedroom, fostering a serene and private atmosphere. Continuous curves soften the rigidity of the form and create a more inviting feel.
When placed in a real space, the Hamilton bed's form helps to connect surrounding elements, making them appear more intentional and cohesive. Details can be customized to suit your space, ensuring the piece is not just placed, but truly becomes a part of your home.
Warranty and Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are warranted for a period of 2 years from the date of delivery, with a free replacement service in the event of defects or flaws caused by manufacturing or materials, and upon verification that the conditions of the warranty are met.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and produced by manufacturers or suppliers participating with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damage resulting from improper use, misuse, accidents, unauthorized modification or repair, improper cleaning or maintenance, scratches, dents, or normal wear and tear, as well as damage occurring after product delivery.
Natural variations or differences in materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or the product does not meet their needs, based on the delivery date provided by the shipping service provider.
Returns due to change of mind are a separate right from the product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded due to change of mind, no longer wanting the product, or not meeting needs, as these products are produced according to specific dimensions, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original condition or close to its original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not automatically guarantee approval. All returns must be inspected and meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to be credited to the customer's bank account or card may vary depending on the bank or payment service provider.
For returns due to change of mind, return shipping costs and associated expenses may be the customer's responsibility, depending on the order terms and product type.
Damaged or Defective Items
If you receive a product that is damaged during shipping, has a manufacturing defect, or is not as ordered, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to record a continuous video from the moment the packaging is opened, through product inspection, and initial testing, and to retain the packaging and protective materials until the inspection is complete.
In the case of custom-made products with manufacturing defects or damage from shipping, the warranty and problem resolution will still adhere to the warranty conditions stated above.
