The Hold bench is for those looking for furniture that goes beyond mere functionality. With a charming retro design that evokes a bygone era yet feels fresh and current, it possesses a distinctive personality. Its clear horizontal lines and open form provide seating while maintaining an airy feel. The precise upholstery rhythm highlights the piece's mass and shadow, creating a neat, sophisticated look.
When placed in a real space, the Hold bench's form helps connect surrounding elements, making them appear intentional and cohesive. The piece's details can be adjusted to suit your specific space and desired style, allowing it to blend seamlessly into your home without losing its unique character.
Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom come with a 2-year warranty from the date of delivery and a free replacement service for defects or flaws caused by manufacturing or materials, provided they are verified to meet the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will act as a liaison with the relevant manufacturers or suppliers to investigate and replace products for customers.
The warranty does not cover damage caused by improper use, misuse, accidents, unauthorized modification or repair, incorrect cleaning or maintenance, scratches, dents, normal wear and tear, or damage occurring after product delivery.
Natural characteristics or variations in materials such as wood grain, color, texture, or surface are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers can request a product return within 7 days from the date of receipt if they change their mind, no longer want the product, or if the product does not meet their needs. The date of receipt is based on the delivery status provided by the shipping carrier.
Change-of-mind returns are a separate right from product warranty, and the product must meet specified return conditions.
Custom-made/Made-to-order products cannot be returned or refunded for change-of-mind, not wanting the product, or not meeting needs, as they are produced according to specific dimensions, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Notifying a return request within 7 days does not guarantee automatic approval. All returns are subject to inspection and must meet specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or on their card may vary depending on the bank or payment provider.
For change-of-mind returns, the cost of return shipping and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for verification.
Customers are advised to take a continuous video from the moment they open the packaging, inspect the product, and perform initial testing, and to retain the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the above warranty conditions.
