The Royce armchair is an armchair that embodies the charm of contemporary design, emphasizing the balance of form and visual tranquility through a silhouette with character and perfectly balanced proportions. The rhythm of the backrest, armrests, and base is harmoniously arranged, creating a distinct visual presence without overwhelming the space.
Every angle of the Royce armchair speaks the same design language, conveying a sense of serenity, neatness, and completeness. Details can be customized to suit your space, ensuring the piece doesn't just sit in a room but truly becomes an integral part of your home.
Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom come with a 2-year warranty from the date of delivery and a free replacement service in case of damage or defects caused by manufacturing or materials, provided they are verified to meet the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each item is sourced and produced by manufacturers or suppliers partnered with Mulroom. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damage caused by improper use, misuse, accidents, unauthorized modifications or repairs, improper cleaning or maintenance, scratches, dents, or normal wear and tear from use, as well as damage occurring after product delivery.
Natural variations or characteristics of materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of receiving the product if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery date as confirmed by the shipping service provider.
Returns due to a change of mind are separate from the product warranty, and the product must comply with the specified return conditions.
Custom-made/made-to-order products cannot be returned or refunded due to a change of mind, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products that can be returned, the product must be in its original or near-original condition upon receipt, without scratches, stains, damage, or signs of use, and must not have been modified, cut, drilled, or repaired.
Requesting a return within 7 days does not guarantee automatic approval. All returns are subject to inspection and must meet the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the funds to reach the customer's bank account or card may vary depending on the bank or payment provider.
For returns due to a change of mind, return shipping costs and related expenses may be the customer's responsibility, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, a product with manufacturing defects, or a product that does not match your order, please contact Mulroom as soon as possible, attaching photos and videos for inspection.
Customers are advised to record a continuous video from the moment of unboxing, inspecting the product, and initial testing, and to retain the packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still adhere to the warranty conditions mentioned above.
