The Santander sofa brings clarity to a space through its corner sofa form, featuring a contemporary design that emphasizes the balance of shapes and visual serenity, appearing intentional from every angle. The continuous seating line defines the boundaries of the seating area and makes a large space feel warm and proportionate.
The Santander sofa makes a strong first impression, yet it is calm enough to seamlessly integrate with the overall room. Details can be customized to match your space and taste, ensuring this piece feels specifically designed for your home.
Warranty & Returns
2-Year Warranty & Free Replacement
Products sold through Mulroom are covered by a 2-year warranty from the date of delivery, with free replacement service for any damage or defects caused by manufacturing or materials, subject to verification that they fall under the warranty conditions.
Mulroom is a Marketplace and not a direct furniture manufacturer. Each product is sourced and manufactured by participating manufacturers or suppliers. Mulroom will coordinate with the relevant manufacturers or suppliers to inspect and replace products for customers.
The warranty does not cover damage resulting from misuse, incorrect application, accidents, unauthorized alteration or repair, improper cleaning or maintenance, scratches, dents, or normal wear and tear, including damage occurring after product delivery.
Natural characteristics or differences in materials, such as wood grain, color, texture, or surface finish, are not considered manufacturing defects.
7-Day Change-of-Mind Return
Customers may request a return within 7 days from the date of product receipt if they change their mind, no longer want the product, or if the product does not meet their needs, based on the delivery date indicated by the shipping service provider.
Change-of-mind returns are a separate right from the product warranty, and the product must meet the specified return conditions.
Custom-made / Made-to-order products cannot be returned or refunded for change-of-mind reasons, not wanting the product, or not meeting needs, as these products are manufactured according to specific sizes, colors, materials, designs, or details chosen or confirmed by the customer.
For general products eligible for return, the item must be in its original condition or close to it upon receipt, free from scratches, stains, damage, or signs of use, and must not have been altered, cut, drilled, or repaired.
Notifying us of a return within 7 days does not guarantee automatic approval. All returns are subject to inspection and must comply with the specified conditions.
Refunds
After receiving and inspecting the returned product, if the return is approved, Mulroom will process the refund within 15 business days.
The time it takes for the money to appear in the customer's bank account or card may vary depending on the bank or payment provider.
For change-of-mind returns, shipping costs for returning the product and related expenses may be the responsibility of the customer, depending on the order conditions and product type.
Damaged or Defective Items
If you receive a product damaged during shipping, with manufacturing defects, or not matching your order, please contact Mulroom as soon as possible, including photos and videos for verification.
Customers are advised to record continuous video from the moment of unboxing, inspecting the product, and initial testing, and to retain all packaging and protective materials until the inspection is complete.
In cases where custom-made products have manufacturing defects or are damaged during shipping, the warranty and problem resolution will still follow the aforementioned warranty conditions.
